Origin Energy to refund customers after ACCC investigation
Origin will refund more than $270,000 to over 4,500 customers after the ACCC found its Ongoing Saver plan left some customers paying more than the basic offer. Savings and 'for life' claims in essential services remain an active enforcement target.
What it means for business
Consider substantiating any ongoing savings or discount claim against the actual alternative a customer would otherwise pay.
What does this mean for your business?
If this development touches your contracts, compliance or reporting, it may be worth a short conversation. Get in touch through our contact page and a senior lawyer will reply within one business day.
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