Mazda, Kia, and BYD improve access to service and repair information after ACCC investigations

The ACCC announced on 16 September 2026 that Mazda, Kia and BYD have each improved access and reduced costs for independent repairers seeking service and repair information, following separate ACCC investigations under the Motor Vehicle Service and Repair Information Sharing Scheme. The scheme requires data providers, including vehicle manufacturers, to make service and repair information available to Australian repairers on reasonable commercial terms, including a fair market price.

Kia now offers daily access to its diagnostic hardware and software for 136 dollars, replacing a previous minimum upfront cost of around 9,780 dollars. BYD introduced daily access at 140 dollars, where repairers had previously paid 600 dollars for a month of access or 14,719.60 dollars to purchase the equipment outright. Mazda Australia provided a court enforceable undertaking to the ACCC and has enabled access to certain diagnostic information through devices independent repairers commonly use, rather than requiring a Mazda specific device, and is offering refunds to some repairers who paid more than they would have under an alternative option.

The ACCC's Deputy Chair said the regulator was concerned that independent repairers had been required to purchase expensive equipment to access information needed to service and diagnose vehicles, in some cases paying significantly more than authorised repairers. Combined with earlier action involving Subaru, these outcomes indicate the ACCC continues to actively enforce the scheme, and manufacturers and importers of passenger vehicles should expect their repair information access offers to be reviewed against the reasonable commercial terms and fair market price requirements.