Court finds eHarmony engaged in misleading conduct in relation to automatic renewal and pricing of its subscriptions
The Federal Court found eHarmony misled consumers about subscription pricing and auto-renewal, including renewals at up to 5 times the initial price without clear disclosure. Any business using auto-renewing subscriptions should read this as the benchmark.
What it means for business
Consider disclosing the renewal price and total minimum cost at the point of sign-up, not only in terms and conditions.
What does this mean for your business?
If this development touches your contracts, compliance or reporting, it may be worth a short conversation. Get in touch through our contact page and a senior lawyer will reply within one business day.
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