AFCA Scams Prevention Framework Rules consultation

AFCA consulted between 31 August and 28 September 2026 on proposed changes to its Scheme Rules to establish a new jurisdiction for complaints under the Scams Prevention Framework. The Australian Government has authorised AFCA as the single external dispute resolution scheme for scam related complaints under the framework, with that jurisdiction due to commence from 31 March 2027.

The consultation package proposed new Scam Rules covering matters including lodgement and referral of complaints to regulated entities, the types of complaints AFCA can consider, exclusions, multi party complaints, information gathering and sharing, proposed monetary and compensation limits, and decision making approach. AFCA also proposed limited amendments to its existing rules, to be called the Financial Firm Rules, clarifying how they interact with the new Scam Rules and confirming that the Scam Rules apply to relevant conduct occurring on or after 31 March 2027.

The framework places obligations on banks, telecommunications providers and digital platforms designated under the Scams Prevention Framework Act to help protect consumers from scams. AFCA held a public webinar on 3 September 2026 and has indicated it will review submissions, share proposed Rules with ASIC by the end of 2026, and publish approved Rules together with a consultation feedback report in early 2027. ASIC is expected to consult with the Australian Communications and Media Authority and the Australian Competition and Consumer Commission before approving any Rules related to the framework.

The Rules are not yet finalised and the new jurisdiction does not commence until 31 March 2027, so entities designated under the framework do not yet face AFCA complaints in this area.