Record complaints mark third consecutive year above 100,000
AFCA reported a record 119,949 complaints for 2025-26, with personal transaction accounts, motor vehicle insurance and credit cards the most complained-about products. Signals continued pressure on financial firms' internal dispute resolution.
What it means for business
It may be worth using the product breakdown to brief financial services clients on where complaint risk is concentrated.
What does this mean for your business?
If this development touches your contracts, compliance or reporting, it may be worth a short conversation. Get in touch through our contact page and a senior lawyer will reply within one business day.
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