Industries/Technology & SaaS/Managed IT Service Providers
Managed IT Service Providers.
MSA, SLA and cyber-liability contracts for MSPs.
Overview
MSPs sit in a difficult contractual position — responsible for their clients' uptime and increasingly their cyber posture, but usually contracting on modest margin. We tighten the paper so a single incident doesn't take the business down.
Where we're pulled in
Common challenges.
- Liability caps that survive a ransomware incident
- Sub-processor and vendor pass-through terms
- APRA CPS 234 / CPS 230 flow-down obligations from regulated clients
- Employee poaching and non-solicit enforcement
How we help
Services tuned for managed it service providers.
MSP master agreement
Client-facing MSA, SoW templates and SLA calibrated to your service tiers.
Cyber & incident
Incident response terms, notification duties and cyber-insurance-friendly wording.
Vendor pass-through
Back-to-back terms with Microsoft, AWS and specialty vendors.
FAQs
Questions we hear often.
- Can you help after a client incident?
- Yes — we act quickly on notification, contractual response and insurer engagement.
Keep reading
Related insights & professions.
Related professions
Talk to us
Legal built for managed it service providers — technology & saas.
Send us a note about what you're working on. We'll respond within one business day and, if we're a fit, book a free 15-minute consultation with a senior lawyer.