Industries/Technology & SaaS/Managed IT Service Providers

Managed IT Service Providers.

MSA, SLA and cyber-liability contracts for MSPs.

Who we advise

MSPs sit in a difficult contractual position — responsible for their clients' uptime and increasingly their cyber posture, but usually contracting on modest margin. We tighten the paper so a single incident doesn't take the business down.

What we do for managed it service providers

• MSP master agreement

  Client-facing MSA, SoW templates and SLA calibrated to your service tiers.

• Cyber & incident

  Incident response terms, notification duties and cyber-insurance-friendly wording.

• Vendor pass-through

  Back-to-back terms with Microsoft, AWS and specialty vendors.

Examples we're pulled in on

• Liability caps that survive a ransomware incident
• Sub-processor and vendor pass-through terms
• APRA CPS 234 / CPS 230 flow-down obligations from regulated clients
• Employee poaching and non-solicit enforcement

FAQs

Can you help after a client incident?

Yes — we act quickly on notification, contractual response and insurer engagement.

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